How we verify each program.
Patient assistance program rules change every quarter. Here is exactly what we do, what we don’t, and what to watch for.
What “Source confirmed” means.
When a program shows a green “Source confirmed [Month Year]” marker, it means we re-read the manufacturer’s or foundation’s own published rules on that date and they matched what we show you. We pull the eligibility criteria directly from the program’s own page, date the entry, and link the source on the card so you can verify it yourself. The date tells you exactly how fresh our read is - we’d rather show you an old date than pretend.
What “Couldn’t confirm” means.
When a program shows a sand-colored “Couldn’t confirm” marker, it means we went back to the program’s own page and couldn’t confirm the current terms - usually because the page moved, blocks automated reading, or no longer states the rules plainly. The program is still real and still worth a phone call. The marker is about our read of the page, not about the program - call the program (the number is on their site, one click from the card) to verify the terms before applying.
Why we tell you any of this.
Nobody else in this space tells you when their data is stale. We do.
When our data might be a beat behind.
Some programs change their rules without much notice, and we don’t always catch every change the same day. If a result feels off, click the source link on the card and check the program’s own page before applying. If you spot something wrong, please tell us.
How to tell us when we’re wrong.
Every result card has a “This result looks wrong - tell us” link. Or write to hello@mendmeds.org. We’d rather know.